Privacy Policy

Effective Date: April 16, 2026  |  Last Updated: April 16, 2026

Hatley Construction & Millwork ("we," "us," or "our") operates the website hatleyconstruct.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our chat features, submit forms, or communicate with us by phone or text message.

Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, and mailing address when you request a quote, submit a contact form, or create an account.
• Project details: Information about your cabinetry, millwork, countertop, or other project needs submitted through our quote request forms.
• Chat messages: Messages you send through our website chat widget, which is operated by our customer relationship management platform.
• Account information: Login credentials if you create an account on our website.

Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, and device identifiers.
• Usage data: Pages visited, time spent on pages, referring URLs, and click activity.
• Cookies and tracking technologies: We use cookies and similar technologies for analytics, advertising measurement, and website functionality.

SMS & Text Messaging Consent

By providing your phone number to Hatley Construction & Millwork, you consent to receive text messages from us, including:

• Automated responses when we are unable to answer your call (missed call text back)
• Appointment confirmations and reminders
• Responses to your inquiries
• Project updates and status notifications

Message frequency varies. Message and data rates may apply. Your carrier's standard messaging rates apply.

To opt out of text messages at any time: Reply STOP to any text message you receive from us. You will receive a confirmation message and no further texts will be sent. You may also contact us at 919-879-0639 or contact@hatleyconstruct.com to opt out.

For help: Reply HELP to any text message or contact us at the phone number or email above.

We will not share your phone number or SMS opt-in consent with third parties for marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services.

How We Use Your Information

• To respond to your inquiries and provide quotes
• To communicate with you about your projects and orders
• To process transactions and send related information
• To send you text messages as described above
• To improve our website, products, and services
• To measure advertising effectiveness
• To comply with legal obligations

Third-Party Services

We use the following third-party services that may collect or process your information:

• GoHighLevel: Customer relationship management, chat widget, and automated messaging (including missed call text back)
• JobTread: Project management and quote request forms
• Google Analytics: Website traffic analysis
• Stripe: Payment processing for online orders

Each of these services has its own privacy policy governing the use of your information. We encourage you to review their policies.

Cookies

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Measure advertising campaign performance

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of text messages by replying STOP

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Hatley Construction & Millwork
113 State Ave, STE 101
Clayton, NC 27520
Phone: 919-879-0639
Email: contact@hatleyconstruct.com